Rupert Coles: Senior Consultant

Rupert Coles

Rupert Coles

Rupert Coles has an established record of driving transformational change using Sense and Respond 3.0 principles to bring about employee, management, leadership, and organisational breakthroughs.

Coles has managed complex operations in IT infrastructure support and in high-technology companies. He has a thorough knowledge of technology, service management frameworks, and technical support operations. His transformational knowledge has also been used to change operations in both the private and public sectors.

Coles credits his success to four main competencies to developing people and operations:

• Developing Staff: Using the A3 thinking process to create a climate of exploration, fail-safe experimentation, and leadership

• Behavioural Change: Coaching and mentoring staff to change thought processes and embedded mindsets to achieve organisational cultural change.

• Adaptive Lean Principles: Helping clients to identify and evaluate the value they provide to customers and stakeholders, while enabling staff to focus on work improvement and innovation.

• Organisational Development: Working with client teams to create enterprise-wide customer value governance systems.

In addition, Rupert is an ITIL and Prince2 certified practitioner.

Phone:+44 1462 670342
Fax: +448704299874

Stephen Parry: CEO/Founder and Author

Stephen Parry is an international leader and strategist on the creation of service enterprises that are adaptive, innovative, and engaging. He has a world-class reputation for passionate leadership and creating global organisations with superior service climates by changing the way employees, managers, and leaders think about the business.

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