When working with clients as they strive to build more adaptable organisations, I’ve found that it often takes time to realign their view of IT to fit the new dynamic. It’s almost like learning a second language.
Consider the case of a police service I was working with. They had an IT department and when they did upgrades, they were very focussed on how the technology worked – which was ostensibly their departmental mandate.
But we saw the technology very differently. We looked at it through the lens of how it would impact service delivery levels, policing stats and ultimately, how it affected their customer: the public. That vision was quite a drastic shift from simply making sure the equipment was working!
We saw that when the department was setting their targeted strategies for three-years out, five-years out and even further, the technology they were implementing wasn’t aligned to meeting those goals.
They would look at a new piece of technology and talk about how it’s going to save X amount of money in the budget, or save X amount of time in productivity.
Those are valuable considerations of course, but only to a degree. Doing a project, for example, that would save 100 man hours a week of policing time wasn’t enough in our eyes. We needed create a linkage between the technology and how it could make a real difference in their stated goals – whether that be an increase domestic abuse prosecutions by 10 percent, or reduced night crime in under 18s by 15 percent.
We also needed to make sure they understood the need to adapt and change as crime rates rose or dropped.
We worked to get them to appreciate the outcomes of an adaptable transformation in terms of having a very tangible impact on service to their customers. Once they came to see how this expanded view of how technology connected with their stats and public perception of the force, we’d made a breakthrough.
Getting this – and other – organisations to appreciate the positive impact of Adaptiveness on both service levels and financials continues to be an inspiration.
To talk to Lloyd Parry about how we can transform your organisation through Adaptiveness, please get in touch.