Lloyd Parry International is a world leader in improving customer experience through organisational operating models using agile and adaptive techniques.
Our core competency is working with IT companies to implement transformative organisational change programs that allow them to become more adaptable to changing customer needs.
When I was working with a UK police force on their Lean transformation, I had an interesting opportunity to speak to their IT department about the importance of IT and how it makes the force more effective. What I found in some cases was terrifying and comic in equal doses. A police officer wasRead More
Working with Lean over the years, I’ve grown to take special delight in seeing how customer engagement changes, develops and then becomes essential in the growth of an organisation. Given that, we at Lloyd Parry are happy to have our own Rupert Coles as a judge at this year’s WOW! Awards. WOW! Is an independentRead More
I’m heading to the European Lean Educator’s Conference (ELEC) taking place September 16 and 17 in Buckingham. On Tuesday I gave you my run down of sessions for Day 1. Today I’m going to share my Day 2 picks. To me, conferences such as this one are important for all who attend but especially businessRead More